Terms & Conditions

1. This agreement

These terms govern the services provided by Flying Star Technologies, Krishna Niwas, A 203, Iraniwadi Road No. 3, Kandivali West, Mumbai 400067, to you (“the Client”).

They apply alongside the written quote or proposal for your specific engagement. Where the quote and these terms disagree, the quote wins for that engagement.

By accepting a quote, paying an advance, or instructing us to begin, you accept these terms.

2. Quotes, scope and prices

Every price published on this website and our other websites is a starting price. It is where that service begins, not a fixed rate. Your actual price depends on scope, catalogue size, competitiveness and the state of what already exists.

You always receive an exact, fixed figure in writing before any commitment. We do not bill hourly, and we do not send an invoice larger than the number you agreed.

A quote lists what is included. Anything not listed is not included. If you ask for something outside the agreed scope, we quote it separately and wait for you to agree before doing it — never afterwards.

Quotes are valid for 30 days unless stated otherwise on the quote itself.

3. Payment terms

35% of the project value is payable in advance, before work begins. The remaining 65% is payable on completion, before final handover or transfer to your live environment.

Longer engagements may be split into milestones instead. Where that applies, the milestones and the amount attached to each are set out on the quote and agreed before anything starts.

Monthly retainers — SEO, ads management, care plans, social — are billed monthly in advance and run month to month. There is no lock-in period and no contract to exit.

GST. Flying Star Technologies is not currently registered under the Goods and Services Tax. No GST is charged on our invoices, and no GST input tax credit is available on them. The figure on the quote is the figure you pay. Should we become liable to register in future, we will notify existing clients before it affects any invoice.

Third-party costs are separate and are never marked up. Hosting, domain registration, plugin and theme licences, stock assets, and advertising spend are billed at actual cost, or paid directly by you into your own accounts, which is what we prefer and usually recommend.

Invoices are payable within 7 days. Work may be paused on overdue accounts, and we will tell you before pausing rather than after.

4. What we need from you

Timely access to the systems the work requires — hosting, domain registrar, website administration, analytics, advertising accounts — and someone able to approve decisions.

Content, images, product data and approvals when agreed. Delays here move the delivery date, and we will tell you when that happens rather than absorbing it silently and missing the date.

Confirmation that content, images and trademarks you supply are yours to use. You indemnify us against claims arising from material you provided.

A single point of contact. Approvals arriving from three people in three directions is the most common cause of a project running long.

5. Timelines

Every quote carries a timeline. Simple websites can go live in two days; custom WooCommerce or Shopify builds typically take one to three weeks depending on scope.

Timelines assume access, content and approvals arrive when agreed. Where they do not, the date moves by the length of the delay.

If a date is going to slip for a reason on our side, we tell you before the date, not after it.

6. Ownership and intellectual property

On receipt of full payment, you own the work. The website, the code written for you, the designs, the content we produced for you, the hosting account, the domain, the advertising accounts and the analytics properties — all in your name.

We set accounts up in your name from the beginning rather than holding them in ours, so nothing needs migrating if you leave.

Until full payment is received, the work remains our property and may not be deployed to a live environment.

We retain the right to reuse generic tools, code libraries and techniques of general application. That does not include anything specific to your business, your content, or your data.

We do not publish client names. Where we describe our work — on this website, in a proposal, or anywhere else — the client is described rather than identified, and figures are stripped of anything that would reveal who they belong to. If you want to be named as a reference, that requires your explicit written permission, and the default is that we do not.

Third-party components (themes, plugins, fonts, stock assets) remain under their own licences, which we will tell you about where they carry ongoing cost.

7. What we cannot promise

We do not guarantee search rankings, traffic, leads or sales. Search engines and advertising platforms are controlled by third parties and change without notice. What we guarantee is the work described in the quote, done properly, and reporting that shows exactly what we did and what moved.

We do not control the policies, pricing, downtime or decisions of Google, Meta, Shopify, WordPress, your hosting provider, your payment gateway, or any other third party, and we are not liable for them.

Where a platform makes a decision against your account — a disapproval, a suspension, an algorithm change — we will help you respond, but the outcome is theirs.

Any statement we make about likely timeframes for results is an honest estimate based on experience, not a commitment.

8. Confidentiality

Each of us will keep the other’s confidential business information confidential, and will not disclose it except to people who need it to deliver the work, or where a law requires disclosure.

This survives the end of the engagement.

9. Liability

We take reasonable care. Where we are found liable to you in connection with an engagement, our total liability is limited to the fees you paid us for that engagement in the twelve months preceding the claim.

We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data or loss of goodwill.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence. Nothing here removes rights you have as a consumer under the Consumer Protection Act, 2019 where that Act applies to you.

You are responsible for maintaining your own backups of live systems. We take backups as part of care plans where that is the agreed service, and we will tell you plainly when a site has no backup in place.

10. Ending the engagement

Retainers may be cancelled by either side with notice before the next billing cycle. There is no exit fee.

Project work may be cancelled in writing at any time. What that means financially is set out in our Refund and Cancellation Policy.

We may end an engagement where an invoice remains unpaid beyond 30 days, where we are asked to do something unlawful or against a platform’s terms, or where the working relationship has broken down. In each case we will say why, hand over the work completed and paid for, and remove ourselves from your accounts.

11. Governing law and jurisdiction

These terms are governed by the laws of India, including the Indian Contract Act, 1872 and the Information Technology Act, 2000.

The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them.

Before either of us goes near a court, we will each make a genuine attempt to resolve the matter directly. In fourteen years it has never had to go further than that.

12. Changes to these terms

We may update these terms. The effective date at the top reflects the current version. Changes do not apply retrospectively to an engagement already quoted and accepted — that engagement runs on the terms in force when you accepted it.