Legal
Refund & Cancellation Policy
Written to be fair in both directions. The short version: before we start, you get your money back; after we start, you pay for the work that was done and nothing more.
1. What this covers
This policy applies to all services provided by Flying Star Technologies — website and store development, SEO, advertising management, audits, care plans, social media and consulting.
It should be read with our Terms & Conditions. Where your written quote sets out different terms for a specific engagement, the quote applies to that engagement.
2. The 35% advance
Projects begin on receipt of a 35% advance, with the remaining 65% payable on completion.
If you cancel before we have begun work, the advance is refunded in full. No deduction, no questions. “Begun work” means we have started scoping, design, development, account setup or any other billable activity on your project.
Once work has begun, the advance is not refundable. It covers the scoping, the team time reserved for your project, and the work already carried out at that point.
If you cancel partway through, you are billed for the work completed up to that date. Where that is less than the advance already paid, we refund the difference. Where it is more, we invoice the balance and hand over what has been completed.
3. If you cancel
Send it in writing to [email protected]. The cancellation takes effect on the date we receive it.
We will confirm within 3 working days what has been completed, what it is worth, and whether money flows back to you or to us.
Everything you have paid for is handed over. We do not withhold completed and paid work as leverage in a cancellation.
4. If we cancel
We may end an engagement where an invoice remains unpaid beyond 30 days, where we are asked to do something unlawful or contrary to a platform’s terms, or where the working relationship has broken down.
Where we end an engagement for a reason that is not your fault, we refund everything you have paid for work not yet delivered. We will also tell you honestly what state the work is in, so whoever picks it up next is not starting blind.
Where the engagement ends because of non-payment, amounts already paid are not refunded and completed work is handed over on settlement of the outstanding invoice.
5. Monthly retainers and care plans
Retainers run month to month with no lock-in. Cancel by writing to us at any time before the next billing date, and no further invoice is raised.
The current month is not refunded once it has begun, because the work for that month — monitoring, updates, campaign management, reporting — is already underway. The service continues to the end of the paid month.
Where we have clearly failed to deliver the agreed work in a paid month, tell us. If we agree, we refund that month. We would rather refund a month than argue about one.
Annual hosting, once renewed with a provider on your behalf, is not refundable to us and therefore not refundable to you.
6. What is never refundable
Advertising spend. Money paid to Google or Meta has left for a third party and cannot be recovered by us. This is why we prefer ad spend to sit on your own card, in your own account.
Third-party costs already incurred — domain registration, hosting, plugin and theme licences, stock assets, paid tools. These are paid to other companies under their own refund terms, and we never mark them up.
Work already delivered and accepted.
Audits and consultations that have been delivered. Once the findings are in your hands, the work is done — including when the findings are that nothing is wrong, which does happen.
7. How to request a refund
Email [email protected] from the address associated with the engagement, with the invoice number and what you are asking for.
We acknowledge within 2 working days and give you a decision, with reasoning, within 7 working days.
Approved refunds are processed within 7 working days of approval, to the original payment method. How long it then takes to appear depends on your bank, typically another 3 to 7 working days for Indian bank transfers.
Refunds are made in Indian Rupees. Where a payment was made from outside India, bank charges and exchange rate movement between payment and refund are not ours to absorb.
8. If you disagree with our decision
Tell us. A real person reads it and you will get a real answer, not a template.
We ask that you raise it with us before initiating a chargeback with your bank or card issuer. A chargeback raised without contacting us first tends to freeze the conversation rather than resolve it, and we have never needed one to reach a fair outcome.
Nothing in this policy removes your rights under the Consumer Protection Act, 2019, where that Act applies to you.
Unresolved disputes are subject to the laws of India and the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
9. Contact
Flying Star Technologies
Krishna Niwas, A 203, Iraniwadi Road No. 3
Kandivali West, Mumbai 400067, Maharashtra, India
Email: [email protected]
Phone: +91 97696 65665
Hours: Monday to Saturday, 10:00 to 18:00 IST
Anything here you want explained?
These are the terms we actually work under, not boilerplate copied off another site. If a clause is unclear, or you want it changed for your engagement, ask — it is a conversation, not a wall.
No pitch deck, no obligation. Bring your URL and we will look at it together.